On Thursday, video showing parents being kicked off a Delta Airlines flight went viral, when it showed them being threatened with jail time and removal of their children. Brian and Brittany Schear said they were told they couldn’t have their 2-year-old sit in a seat which they had originally purchased for their teenage son. An employee reportedly said that children under 2 had to be carried, even though Brian Schear claimed he’s never had that issue with Delta before.
The Schears told their story to ABC News and said they wanted an apology. The airline has responded with one and said they are offering to compensate them for their trouble.
“We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation.” Delta said in a statement. “Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize.”
This is just the latest of a rash of airline-related incidents that have garnered national attention in recent months. United Airlines recently apologized and reached a settlement agreement after Dr. David Dao was physically dragged off a flight when the airline needed space for crew members.
[Image via ABC screengrab]
