Regulators told The New York Times that the bank employees were motivated to open these phony bank accounts because they got compensated for drumming up new business.
“Unchecked incentives can lead to serious consumer harm, and that is what happened here,” Richard Cordray, director of the Consumer Financial Protection Bureau told the The Times. Investigators believe the scheme has been happening since at least 2011. 5,300 Wells Fargo employees were fired over the bogus accounts.
“At Wells Fargo, when we make mistakes, we are open about it, we take responsibility, and we take action,” the bank said in a memo to employees and obtained by CNNMoney. In addition to notifying clients, the bank is also required to make some internal policy changes.